← All docs

Features

What the OrangeChat AI receptionist can do on calls, chat, SMS, and email.

View as markdown

On phone calls

  • Answers 24/7 with natural conversation (not a phone tree), and filters spam calls.
  • Answers questions from the business's details and knowledge base.
  • Captures the caller's name, number, and reason for calling, plus custom questions.
  • Books appointments: texts a booking link, or books directly into Google Calendar (Growth and Pro).
  • Transfers urgent calls to a person, with the caller's details.
  • English, or English and Mandarin Chinese with automatic language switching (Growth and Pro).
  • Can announce that the call is recorded at the start of each call.

After each call

  • Summary by email and/or SMS to the owner.
  • Recording, transcript, and summary in the dashboard.
  • Caller saved to the built-in CRM, with lead status.

Messaging

  • Website chat widget that answers from the same knowledge base.
  • SMS and email replies in one inbox, with AI auto-reply and human takeover.
  • Email and SMS campaigns and follow-up sequences.

Integrations

  • Google Calendar (availability and booking).
  • Booking links (Calendly or any scheduling page).
  • Restaurant ordering and reservations through Rindo (see Industries).
  • Live property inventory feeds for leasing teams.