For Auto Parts Stores & Counters
AI Receptionist for auto parts: quote, check fitment, take the order
Every call is a customer holding a part number and a credit card. OrangeChat answers on the first ring, quotes from your real catalog, verifies the part actually fits their vehicle, and takes the delivery order — while your counter staff serve the line in the store.
Call the parts counter — it's real, demo for Honda
This demo store runs on a real Honda catalog of 2,000+ collision parts — every model from Civic to Odyssey, searched live during the call. Try: “How much is a front bumper for my 2018 Civic coupe?” — then mention it's the Si, and hear it switch to the Si-specific bumper. Or say you drive a 2012 Civic and hear it ask sedan-or-coupe before quoting.
Pick a business to hear
Granville Auto Parts
Click below — AI will call you and start the conversation.
By starting, you consent to recording and AI processing of your voice for this demo. Demos are deleted within 30 days.
You'll need a microphone. Nothing is recorded publicly.
Auto parts stores live and die on the phone. Body shops call before you open, DIYers call during the Saturday rush, and every missed call is an order placed with the next store on the search results. Worse, every wrong-fitment sale costs you a return, a restocking headache, and a customer's trust. OrangeChat is an AI receptionist built for parts counters: it answers instantly, quotes real prices from your catalog, confirms year/model/body fitment before anything goes on an order, and captures clean delivery tickets — 24/7, in English and Mandarin. Your counter staff handle the store. We handle the phone.
Built for the way parts counters actually work
Quotes real prices from your catalog
The AI answers 'how much is a front bumper for my Civic?' with your actual price — not 'someone will call you back'. Your catalog, your prices, quoted on the first call, 24/7.
Checks fitment before it sells
The #1 cost in phone orders is the wrong part going out the door. The AI confirms year, model, and body style first — and if the part the caller wants fits a 2016–18 but they drive a 2019, it says so and offers the right one.
Asks the follow-ups a counter pro would ask
Si or standard Civic? Sedan or coupe? With or without fog lamp holes? Driver or passenger side? The AI only asks about the details that actually distinguish the matching parts — then captures the exact item on the order.
Takes delivery orders end to end
Name, phone, delivery address, exact part and price — read back and confirmed on the call. Your team gets a clean order ticket and calls back to confirm payment and delivery. No payment over the phone, no surprises.
Never loses the call when a part isn't stocked
If the part isn't in the catalog, the AI captures the vehicle, the part needed, and a callback number — so a 'no' still becomes a lead your counter team can win back the same day.
24/7, every call answered, bilingual
Saturday afternoon rush, five calls at once, a caller who prefers Mandarin — the AI answers all of them in parallel, instantly, in English or Mandarin. Your counter staff serve the customers in the store.
Real parts-counter calls OrangeChat handles
From before-hours body shops to Saturday-rush overflow.
- Body shop calls at 7:45am before you open: needs a front bumper cover for a 2013 Civic coupe → AI quotes the price, confirms the coupe fitment, takes the delivery order. The ticket is waiting when your team walks in.
- Caller wants a front bumper for their 2019 Civic coupe → the part they found online only fits 2016–2018. The AI catches it, explains the difference, and quotes the correct 2019–2020 bumper instead. One wrong-part return avoided.
- Customer asks for 'a bumper for my Civic' → AI asks the year, sedan or coupe, and whether it's the Si — the Si takes a different bumper — then quotes the exact part, instead of your counter staff playing twenty questions mid-rush.
- Saturday 4pm, three calls in queue while the counter is packed → AI answers all three in parallel: one quote, one order, one callback captured for an out-of-stock part.
- Caller in Seattle asks if you deliver to the US → AI confirms US delivery, quotes the part in CAD, and takes the full delivery order with the address.
- Part isn't in the catalog → AI captures the vehicle, the exact part needed, and a callback number. Your team calls back with a price the same day — the lead never hits voicemail.
ROI in the first recovered order
A single collision-parts order runs $300–$1,500, and a body-shop account is worth thousands a month. OrangeChat plans start at $49/mo. One after-hours order — or one wrong-fitment return avoided — pays for the month.
See pricingFrequently asked questions
How does the AI know my parts and prices?+
We load your catalog — parts, prices, and fitment data (year/make/model/body style) — into the AI during setup, and it searches it live during every call. CSV exports, supplier feeds, or scraped listings all work. The live demo on this page searches a real Honda collision-parts catalog of 2,000+ parts (every model — Civic, Accord, CR-V, Pilot, Odyssey and more) with Canadian list prices so you can hear exactly how quoting sounds.
How does it avoid selling the wrong part?+
The AI always confirms the vehicle first — year, model, and body style — before quoting. It only offers parts whose fitment data covers that exact vehicle, and when candidates differ on details like the Civic Si trim or fog lamp holes, it asks one clarifying question at a time. If the caller's part doesn't fit their year, it says so plainly and offers the correct one. Try it in the demo: ask for a front bumper for a 2018 Civic coupe, then mention it's the Si.
Can it take orders and payment?+
It takes the full order — exact part, quoted price, customer name, phone, and delivery address — reads it back for confirmation, and creates a ticket for your team. By design it does not take payment over the phone; your staff confirm payment and delivery time on the callback. That keeps you in control of every sale.
Where can it offer delivery?+
Delivery rules are configured per store. The demo store delivers anywhere in Canada and the USA and politely declines other destinations. Your store can set its own radius, regions, or pickup-only policy.
What happens when a caller asks for a part I don't stock?+
The AI never invents parts or prices. If it's not in your catalog, it tells the caller it's not in stock right now, captures their vehicle, the part they need, and a callback number, and promises a same-day callback with price and availability. Out-of-stock calls become leads instead of hang-ups.
How fast can my store go live?+
Most stores are live within 1–2 days. Send us your catalog export and store details (hours, delivery policy, brands you specialize in) and we'll have a demo line on a real phone number the same day.
Will it replace my counter staff?+
No — it handles the phone so your counter staff can serve the customers standing in front of them. Overflow, after-hours, and routine price checks go to the AI; complex jobs and walk-ins stay with your team. Stores typically see fewer abandoned calls and recovered after-hours orders.
Stop losing orders to voicemail
Sign up free and we'll have a working demo line on a real number for your store — loaded with your catalog — within 24 hours. No credit card, no contracts.
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