FOR HVAC CONTRACTORS

AI Receptionist for HVAC: never miss a service call again

Heatwave, cold snap, holiday weekend — your phone rings off the hook and your techs are on jobs. OrangeChat answers, qualifies the customer, books the slot, and dispatches emergencies. From $49/mo, less than one missed install.

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Books on Google Calendar / Housecall Pro
Emergency vs scheduled triage
Bilingual EN/ES/ZH
Bookings while you sleep

HVAC is a high-urgency, high-volume phone business. A typical residential HVAC company in North America gets 60-200% more inbound calls during a heatwave or cold snap than baseline — exactly when techs are most overloaded and least available to pick up. Industry surveys show 40-60% of after-hours HVAC calls go to voicemail and never call back. OrangeChat is an AI receptionist designed for contractors: it answers instantly, distinguishes 'no AC, 95° outside, baby in the house' from 'spring tune-up please', books the right slot, and dispatches emergencies to your on-call tech via SMS. You stop losing $400-$1,500 service calls to voicemail.

Emergency triage that actually works

Configurable rules: 'no heat' + temp <40°F = warm transfer to on-call tech. 'Annual maintenance' = book in next 7 days. The AI asks the right questions and routes correctly — no more $1,200 emergency calls bleeding to a competitor.

Books on your calendar in real time

Connects to Google Calendar, Housecall Pro, ServiceTitan, or Jobber. Offers actual availability, books the appointment in the same call, texts a confirmation with the tech's name and arrival window.

Captures critical job details

System type (heat pump, gas furnace, mini-split), age, brand, last service date, error codes the customer can read. Your tech rolls up with the right parts on the truck — fewer second visits.

Bilingual for diverse markets

Answers in English, Spanish, and Chinese — automatically detected. Critical in CA, TX, FL, NY where 20-30% of residential service calls come from non-English-first households. Most answering services charge extra or don't offer this at all.

Knows your service area & pricing

Upload your service area zip codes, diagnostic fee, after-hours surcharge, brands you service. The AI answers 'do you service my area?' and 'what's your trip charge?' from real data — no script-reading.

Daily lead digest in your inbox

Every morning, get a summary of calls, bookings, no-shows, and recovered leads. Drill into transcripts and recordings in your dashboard. See exactly what AI handled vs what needed escalation.

Real HVAC calls OrangeChat handles every day

1
Saturday 2am: 'My AC is out, it's 102° forecast tomorrow' → AI confirms address, severity, contact info, warm-transfers to on-call tech with full context pre-loaded.
2
Tuesday 11am: 'I want to schedule a fall furnace tune-up' → AI offers 3 slots that match your calendar, books it, sends SMS confirmation.
3
Friday 4pm during heatwave: 5 calls come in simultaneously → AI handles all 5 in parallel. Dispatcher gets a ranked queue by urgency.
4
Spanish-speaking customer at 9pm: AI switches to Spanish mid-greeting, takes the lead, sends English summary to your dispatcher.
5
'How much do you charge for diagnostics?' → AI quotes your published rate ($89, after-hours $149) from your knowledge base.
6
'Do you service Brentwood?' → AI checks your service-area config, confirms or politely declines and offers to take a callback for future expansion.

ROI in the first missed emergency call

An HVAC emergency call that bleeds to a competitor costs you $400-$1,500. OrangeChat costs $49-$249/mo. Plans scale with call volume — most HVAC contractors land on the Growth ($99/mo) or Pro ($249/mo) tier.

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Frequently asked questions

Does the AI know which calls are emergencies?+

Yes. We configure triage rules together during setup based on your service mix — 'no heat in winter', 'gas smell', 'system flooding', 'hospital/nursing home account' all auto-escalate. Routine 'tune-up' calls get scheduled normally.

Will it integrate with ServiceTitan / Housecall Pro / Jobber?+

OrangeChat books on Google Calendar today, with native ServiceTitan, Housecall Pro, and Jobber integrations on the roadmap. In the meantime, the AI writes structured booking data that imports cleanly via Zapier.

Can it sell financing or memberships?+

Yes. The AI can pitch your maintenance membership ('$19/mo, includes priority service') when relevant, and answer questions about financing partners (Synchrony, GreenSky). Configure the script per business.

What happens if a tech needs to call the customer back?+

Every call generates a structured lead with phone, address, system details, and AI summary. Your tech sees it instantly in SMS or the dashboard and can call back informed.

How does it compare to a human dispatcher?+

AI handles unlimited concurrent calls instantly with zero hold time. A human dispatcher costs $40k+/yr loaded and can only take one call at a time. Most HVAC contractors use both — AI for overflow and after-hours, human for daytime complex calls.

Setup time?+

Under 30 minutes for HVAC because of the triage rules. We have a pre-built HVAC template — service categories, common questions, emergency keywords, after-hours surcharge logic — that you customize.

Capture the next heatwave

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