Question 1

What counts as an AI conversation?

Accepted Answer

An AI conversation is any interaction where your AI agent engages with a customer — including email replies, Instagram DMs, and chat widget sessions. SMS messages and voice calls are counted separately. If a customer sends multiple messages in one chat session, that counts as one conversation.

Question 2

What happens if I go over my included limits?

Accepted Answer

Additional conversations are billed at $0.03 each and additional voice calls at $0.50 each. You'll receive alerts as you approach your limits. You can also upgrade your plan anytime to get more included volume.

Question 3

Are all channels included in every plan?

Accepted Answer

Yes — every plan includes Voice, SMS, Email, and Chat Widget. We don't gate features behind higher tiers. The only difference between plans is the included volume of conversations and calls.

Question 4

Can I change plans anytime?

Accepted Answer

Yes! You can upgrade or downgrade your plan at any time from your billing dashboard. Upgrades take effect immediately, and downgrades will apply at the start of your next billing cycle.

Question 5

Do I need a phone number for voice calls?

Accepted Answer

We provide you with a dedicated local phone number. You can forward your existing business number to it, or use it as your primary line. Voice calls are optional — if you only need SMS, email, and chat, your AI agent works without a phone number too.