Question 1

Can the AI answer questions about my business?

Accepted Answer

Yes. You can upload your services, prices, hours, policies, and FAQs so the AI answers customers using your real business information.

Question 2

What happens if I go over my included limits?

Accepted Answer

Voice is billed per minute — extra minutes beyond your plan are $0.50 per minute (calls are rounded up to the nearest minute). You'll receive alerts as you approach your limits, and you can upgrade your plan anytime to get more included minutes.

Question 3

Are all channels included in every plan?

Accepted Answer

Yes — every plan includes phone calls, instant SMS replies, email, and a chatbot you can add to your website. We don't gate core channels behind higher tiers.

Question 4

Can I change plans anytime?

Accepted Answer

Yes! You can upgrade or downgrade your plan at any time from your billing dashboard. Upgrades take effect immediately, and downgrades will apply at the start of your next billing cycle.

Question 5

Do I need a phone number for phone calls?

Accepted Answer

We provide you with a dedicated local phone number. You can forward your existing business number to it, or use it as your primary line. Phone calls are optional if you only need SMS, email, and website chat.