# Features > What the OrangeChat AI receptionist can do on calls, chat, SMS, and email. ## On phone calls - Answers 24/7 with natural conversation (not a phone tree), and filters spam calls. - Answers questions from the business's details and knowledge base. - Captures the caller's name, number, and reason for calling, plus custom questions. - Books appointments: texts a booking link, or books directly into Google Calendar (Growth and Pro). - Transfers urgent calls to a person, with the caller's details. - English, or English and Mandarin Chinese with automatic language switching (Growth and Pro). - Can announce that the call is recorded at the start of each call. ## After each call - Summary by email and/or SMS to the owner. - Recording, transcript, and summary in the dashboard. - Caller saved to the built-in CRM, with lead status. ## Messaging - Website chat widget that answers from the same knowledge base. - SMS and email replies in one inbox, with AI auto-reply and human takeover. - Email and SMS campaigns and follow-up sequences. ## Integrations - Google Calendar (availability and booking). - Booking links (Calendly or any scheduling page). - Restaurant ordering and reservations through Rindo (see [Industries](https://orangechat.ai/docs/industries)). - Live property inventory feeds for leasing teams.