Calls, data, and safety
Recording, AI disclosure, how call data is stored and retained, and what the AI will not do.
Recording and disclosure
- The AI can announce that the call is recorded at the start of every call. This is on by default.
- Recordings and transcripts belong to the business. Businesses can listen in the dashboard but may not export recordings, use a caller's voice to build a voice clone or voiceprint, or use recordings in marketing.
- OrangeChat does not sell call recordings and does not build voice clones or biometric identifiers from callers' voices.
What the AI will not do
- Make up prices, policies, or availability that are not in the business's information.
- Pretend a booking or order went through when it did not.
Data
- Data is stored on AWS in the United States and encrypted at rest.
- Account data is deleted 30 days after a subscription is cancelled.
- Privacy policy: https://orangechat.ai/privacy. Privacy questions: privacy@orangechat.ai.