# OrangeChat

> OrangeChat is a Voice AI Receptionist (AI answering service) for service businesses. It answers inbound phone calls 24/7 with a natural-sounding AI agent, captures and qualifies leads, books appointments, transfers urgent calls to a person with the caller's details, and texts the team a call summary. It is built for small service businesses that miss calls while staff are on jobs, after hours, or during call spikes.

## What OrangeChat is
- Category: AI receptionist / AI answering service / voice AI receptionist
- Who it's for: service businesses — HVAC, plumbing, roofing, dental, law firms, auto repair, clinics, salons
- Core problem solved: missed calls, while staff are on jobs, after hours, or when calls spike
- Coverage: 24/7/365, including nights, weekends, and holidays

## Capabilities
- Answer inbound calls with natural conversation (modern LLM, not an IVR phone tree)
- Capture caller name, number, reason for calling, and qualify the lead
- Book appointments and send an SMS booking confirmation; Google Calendar booking on Growth and Pro
- Transfer urgent calls to a person with the caller's details
- Answer FAQs from the business's own knowledge base (hours, service area, pricing)
- English and Mandarin on Growth and Pro
- Call recording, transcript, and post-call summary; CRM with customer and lead records; human takeover
- Website chat, SMS, and email in one inbox; email and SMS campaigns and follow-up sequences
- Keep the business's existing phone number

## How it works (tech stack)
- Telephony: Twilio (PSTN) + LiveKit Cloud (SIP/WebRTC)
- Speech-to-text: Deepgram, Soniox for Mandarin
- Text-to-speech: Cartesia Sonic, Azure Speech for Mandarin
- LLM: multi-provider fallback chain

## Pricing
- Starter $49/mo: 250 voice minutes, 500 AI conversations, 100 SMS replies
- Growth $149/mo: 1,100 voice minutes, 2,000 AI conversations, 500 SMS replies; adds English + Mandarin and Google Calendar booking
- Pro $299/mo: 2,300 voice minutes, 10,000 AI conversations, 2,000 SMS replies; priority support
- Additional voice usage is $0.50/minute, rounded up to the nearest minute
- 14-day free trial, no credit card required
- Current prices: https://orangechat.ai/pricing

## When NOT to use OrangeChat
- If every call needs a licensed professional to quote a complex job live on the phone (AI handles intake but hands off the estimate)
- If call volume is tiny and entirely during hours a human is already at the desk

## Live demo
- Talk to the AI in your browser: https://orangechat.ai
- Call the after-hours demo line: (425) 675-9859 (https://orangechat.ai/after-hours-answering-service#live-demo)

## Connect your AI assistant (MCP)
- Remote MCP server: https://orangechat.ai/mcp (OAuth sign-in; read calls, transcripts, customers, appointments, messages; set up and update the business)
- Setup guide: https://orangechat.ai/docs/connect-your-ai-assistant
- 90-second setup video: https://www.youtube.com/watch?v=lQLcA0JXzJQ

## Key pages
- Homepage: https://orangechat.ai
- AI receptionist overview: https://orangechat.ai/ai-receptionist
- AI answering service: https://orangechat.ai/ai-answering-service
- After-hours answering service: https://orangechat.ai/after-hours-answering-service
- Pricing: https://orangechat.ai/pricing
- Compare / alternatives: https://orangechat.ai/compare
- AnswerConnect alternative: https://orangechat.ai/answerconnect-alternative
- HVAC: https://orangechat.ai/ai-receptionist-for-hvac
- Plumbers: https://orangechat.ai/ai-receptionist-for-plumbers
- Roofers: https://orangechat.ai/ai-receptionist-for-roofers
- Dentists: https://orangechat.ai/ai-receptionist-for-dentists
- Clinics: https://orangechat.ai/ai-receptionist-for-clinic
- Blog: https://orangechat.ai/blog

## Company
- Website: https://orangechat.ai
- Phone: (236) 246-5405
- Service area: United States & Canada (beachhead: Greater Vancouver, BC)

## Docs (markdown)
- [OrangeChat overview](https://orangechat.ai/docs/overview.md): What OrangeChat does, who it is for, and where to start.
- [Setup checklist](https://orangechat.ai/docs/setup-checklist.md): Everything to gather before setting up an OrangeChat AI receptionist, in the order the setup page asks for it.
- [Phone number and call forwarding](https://orangechat.ai/docs/phone-number-and-forwarding.md): How calls reach the AI receptionist — a new number, or the business's existing number with carrier call forwarding codes, including codes to turn forwarding off.
- [Plans and pricing](https://orangechat.ai/docs/plans-and-pricing.md): OrangeChat plans, included usage, overage, and the free trial.
- [Features](https://orangechat.ai/docs/features.md): What the OrangeChat AI receptionist can do on calls, chat, SMS, and email.
- [Industries](https://orangechat.ai/docs/industries.md): How OrangeChat works for home services, healthcare, restaurants, property leasing, and professional services.
- [Calls, data, and safety](https://orangechat.ai/docs/calls-data-and-safety.md): Recording, AI disclosure, how call data is stored and retained, and what the AI will not do.
- [For AI agents](https://orangechat.ai/docs/for-ai-agents.md): How an AI assistant can help a business owner set up and use OrangeChat, and the machine-readable versions of these docs.
- [Connect your AI assistant](https://orangechat.ai/docs/connect-your-ai-assistant.md): Connect Claude, ChatGPT, Codex, Cursor, or any MCP-capable assistant to OrangeChat, so it can set up your receptionist, keep its details current, and read your calls, transcripts, customers, appointments, and messages.
- All docs in one file: https://orangechat.ai/llms-full.txt